🔒 Privacy Policy

Adam International Rice Mills Pvt. Ltd. ("we," "our," or "us"), headquartered at 18 KM Sheikhupura Road, Lathianwala Stop, Faisalabad, Pakistan, is committed to protecting the privacy and personal information of our customers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website www.adamricemills.com or interact with us through any other channel.

We may collect the following types of information from you:

a) Personal Information

• Full name
• Email address
• Phone number / WhatsApp number
• Postal address or delivery address
• Business name and designation (for bulk/export inquiries)

b) Order & Transaction Information

• Products ordered (rice variety, packaging size, quantity)
• Order history
• Payment details (we do not store full payment card information)
• Delivery preferences

c) Technical & Usage Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type (mobile, desktop, tablet)
• Pages visited and time spent on each page
• Referring website or search query
• Cookies and similar tracking technologies

d) Communication Records

• Messages sent through our contact form
• WhatsApp conversations initiated through our website
• Emails sent to adamricemills@gmail.com

We use the information we collect for the following purposes:

• Processing orders — to confirm, pack, and deliver your rice orders accurately
• Customer communication — to respond to inquiries, send order updates, and provide after-sale support
• Business development — to handle bulk order requests, export inquiries, and partnership discussions
• Website improvement — to understand how visitors use our website and improve user experience
• Marketing — to send promotional offers and new product announcements (only with your consent)
• Legal compliance — to comply with applicable laws and regulations in Pakistan and international trade requirements
• Fraud prevention — to verify identities and protect against fraudulent transactions

However, we may share your information in the following limited circumstances:

• Logistics and delivery partners — to fulfill and deliver your orders
• Payment processing services — to securely handle transactions
• Legal authorities — if required by law, court order, or government regulation
• Business transfers — in the event of a merger, acquisition, or sale of business assets
• With your consent — for any other purpose you explicitly approve

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your cart items and preferences
• Analyze website traffic and visitor behavior
• Improve website functionality

Types of cookies we use:

• Essential cookies — required for the website to function (e.g., shopping cart)
• Analytics cookies — to understand visitor behavior (e.g., Google Analytics)
• Preference cookies — to remember your settings and preferences

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law:

• Order records are retained for a minimum of 5 years for accounting and legal purposes
• Contact form inquiries are retained for 12 months
• Marketing preferences are retained until you unsubscribe or request deletion

We take the security of your information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, destruction, or alteration:

• Secure HTTPS connection on our website
• Restricted access to personal data within our organization
• Regular review of data collection and storage practices

You have the following rights regarding your personal information:

• Access — you may request a copy of the personal data we hold about you
• Correction — you may request that we correct any inaccurate or incomplete data
• Deletion — you may request that we delete your personal data, subject to legal obligations
• Opt-out — you may unsubscribe from marketing communications at any time
• Objection — you may object to the processing of your data in certain circumstances

Our website may contain links to third-party websites, social media platforms (Facebook, Instagram, YouTube, LinkedIn), or WhatsApp. We are not responsible for the privacy practices of those platforms. We encourage you to review their individual privacy policies.

Our website and services are intended for business and adult consumers only. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided us with personal information, we will take steps to delete it promptly.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.